The providers (“we”, “us”, “our”) of the service provided by this web site (“Service”) are not responsible for any user-generated content and accounts. Content submitted express the views of their author only.
The site is a resource for connecting residents of Southampton and giving information about retrofitting for energy efficiency. Any advice given in articles or case studies is based on practical experience and may or may not be relevant or accurate in cases where circumstances differ. We take no responsibility for any loss or damage.
Retrofit Southampton is non-profit and 100% independent. Although a big part of the site is based around local residents talking about their experiences with installers, DIY, equipment, materials etc, it is not a review site. We are not sponsored by any installers, distributors or retailers and aim to always give impartial advice based on experience. Please do not use the discussion forums to either promote a specific installer/service or to post complaints or any content that could be viewed as defamatory (“name and shame”).
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You agree to not use the Service to submit or link to any Content which is defamatory, abusive, hateful, threatening, spam or spam-like, likely to offend, contains adult or objectionable content, contains personal information of others, risks copyright infringement, encourages unlawful activity, or otherwise violates any laws. You are entirely responsible for the content of, and any harm resulting from, that Content or your conduct.
We may remove or modify any Content submitted at any time, with or without cause, with or without notice. Requests for Content to be removed or modified will be undertaken only at our discretion. We may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice.
You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the Service. You retain copyright over the Content.
These terms may be changed at any time without notice.
If you do not agree with these terms, please do not register or use the Service. Use of the Service constitutes acceptance of these terms.
You also have the right to request the erasure of your personal data. Please contact us if you would like us to remove your personal data or close your account.
- The forums are for general advice and support, and should be viewable in business contexts or by children. Please do not post anything which is inappropriate in a business setting. This includes, but is not limited to, profanity, sexual, sexualized or illicit content, hateful, threatening, provocative or vulgar content, links and websites and discussion encouraging the use of piracy or warez distributions, or any otherwise illegal content. Please do not attempt to circumvent the censoring options we have set up.
- Be courteous and respect your fellow members. To be clear, personal attacks, aggressive messages, and passive-aggressive behavior is unacceptable. If you take particular issue with another user and are unable to reply in a civilised and constructive way to their posts, you should ignore the user.
- Posts should always be constructive and on topic. For common issues, simply telling someone to search is not acceptable. If you disagree with a post and feel the need to reply as such, it’s important that you explain why. Off topic posts may be moved or deleted as required.
- If you feel another user is attacking or being aggressive towards you, report their message to staff. Do not respond publicly. This simply continues the back and forth that derails topics and makes them uncomfortable for other users. If someone attacks you and you respond with an attack, you will be warned regardless of who started it.
- All content must be posted in English as it is not possible for us to moderate the forums otherwise. In very specific cases (such as distributing a translation), foreign languages may be used provided an English translation is provided as well.
- Please do not attempt to sell or trade any products or services in our community.
- If you recommend a product or service and link to it with an affiliate code, you must disclose the affiliate relationship.
- Personal information and private discussions may not be posted unless it’s clear that all parties involved have consented.
- If a moderator or staff member takes an action or posts a directive (for example, to stop with a particular topic), you must adhere to this. If you discover a directive only after you’ve posted a message that contravenes it, delete your post or it will be taken to be ignoring moderators.
- If you have a problem with or question about a moderator’s decision, contact the moderator privately or submit a message through the contact system. Posts or topics discussing moderator actions will be removed.
- Each user may only have one account. If duplicate accounts are discovered, the duplicates may be banned.
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